| Project Management |
- Assign Program tasks to team members
- Gather necessary documentation
- Order copies of billing, Customer Service Report (Bell)
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| Preperation |
- Interview key personnel to develop list of problems and needs
- Review contracts for commitments and expiration dates
- Determine customer preference regarding renegotiations of rates with current carriers
- Develop strategy and present to management for approval
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| Analysis |
- Local, long distance, toll free
- Calling card billing
- Cellular phones
- Paging bills
- Data lines and equipment
- Master list of locations
- Phone/Voice Mail systems
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| Results |
- Comprehensive summary of billings
- Comprehensive summary of estimated savings
- Analysis of savings by carrier
- Identification of misapplied or erroneous costs and charges that may be subject to credits or reimbursements
- Analysis of dedicated networks (voice, video & data) as applicable
- Detailed analysis and appropriate recommendationsfor all telecommunications services
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Telecommunication
Management Report Implementation |
- Develop TMP Binder
- Train designated personnel
- Service interruption support information
- Local, long distance, calling card, cellular, paging and other services contracts
- Problem reporting sheets
- Line identification
- Open issues
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| Continued Support |
- Predetermined periodic checks
- Response to problem reports
- Periodic fax alerts and information
- Carrier contracts as needed
- Alerts to new rates and discounts
- Re-analysis as needed
- Continued saving
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